Privacy Policy

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Service. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Information We Collect

We collect personal information in connection with your visits to and use of the Service. This collection includes information that you provide in connection with the Service, information from third parties, and information that is collected automatically such as through the use of cookies and other technologies as outlined below.

Information You Provide

• Profile or Registration Information: We collect personal information that you provide when you register for an account on the Site. This information may include your name, email address, profile photo, location, and bio. We use this information to administer your account, provide you with the relevant services and information, communicate with you regarding your account, and the Service, and for customer support purposes.
• Device/IP Information: We may collect information that is specific to your device or your connection to the Service such as IP address, device ID, domain server, and type of device / operating system used to access the Service.
• Web Analytics Information: We automatically collect information about your use of our Service, including web page interactions, referring webpage/source through which you accessed the Service, non-identifiable request IDs, and statistics associated with the interaction between the device or browser and the Service.
• Payment Information: If you make a purchase or payment on the Service, such as for a subscription, we collect transactional information provided in connection with your purchase or payment. Please note that we use third-party payment processors, including Stripe, to process payments made to us. As such, we do not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice. To view Stripe’s privacy notice, please visit https://stripe.com/privacy.
• Inquiries and Feedback: If you contact us, we will collect the information that you provide us, such as your contact information and the contents of your communication with us.

After registration, you may create, upload, or transmit files, documents, videos, images, data, or information as part of your use of the Service (collectively, “User Content”). User Content and any information contained in the User Content, including personal information you may have included, is stored and collected as part of the Service. You have full control of the information included in the User Content.

Information From Third-Party Sources

• Single Sign-On Information: We use single sign-on (“SSO”) from third parties (providers) such as Google, Facebook, Twitter / X, and Github to allow a user to authenticate their account using one set of login information. We will have access to certain information from those third parties in accordance with the authorization procedures determined by those third parties, including, for example, your name, username, email address, language preference, and profile picture. We use this information to operate, maintain, and provide you with the features and functionality of the Service. We may also send you Service-related emails or messages (e.g., account verification, purchase confirmation, customer support, changes or updates to features of the Service, technical and security notices).

How We Use Your Information

We use the information we collect to:

Provide, Customize, and Improve the Service

• Create and manage your account or other user profiles.
• Process orders or other transactions; billing.
• Provide you with the products, services or information you request.
• Meet or fulfill the reason you provided the information to us.
• Provide support and assistance for the Service.
• Improve the Service, including testing, research, internal analytics, and product development.
• Personalize the Service, website content, and communications based on your preferences.
• Perform fraud protection, security, and debugging.
• Carry out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.

Market the Service

• Market and sell the Service.

Correspond with You

• Respond to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about us or the Service.
• Send emails and other communications according to your preferences or that display content that we think will interest you.

Meet Legal Requirements and Enforce Legal Terms

• Fulfill our legal obligations under applicable law, regulation, court order, or other legal process, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
• Protect the rights, property, or safety of you, us, or another party.
• Enforce any agreements with you.
• Respond to claims that any content violates third-party rights.
• Resolve disputes.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

Service Providers

• We may share your information with trusted third-party vendors who provide services to us, such as payment processors, cloud storage providers, hosting providers, analytics tools, email delivery services, and additional technology providers. These service providers are obligated to protect your information and use it only for the purposes for which they were hired.

Business Transfers

• We may transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Policy. We will notify you of any changes to the ownership of your information.

Legal Compliance

• We may disclose your information if required by law or to respond to legal requests, such as subpoenas or court orders.

Data Retention

We retain Personal Data about you for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Data. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes, or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Data Security

We seek to protect your Personal Data from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Data, such as:

• Access: You may request access to the personal data we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete data.
• Deletion: You may request that we delete your Personal Data, subject to certain exceptions.
• Opt-Out of Marketing: You may opt out of receiving promotional emails from us at any time by following the unsubscribe link in the email or by contacting us directly.

If you would like to exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and platform. Cookies are small files stored on your device that allow us to recognize you and track your usage patterns. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service.

Children's Privacy

We do not knowingly collect or solicit Personal Data about children under 18 years of age; if you are a child under the age of 18, please do not attempt to register for or otherwise use the Service or send us any Personal Data. If we learn we have collected Personal Data from a child under 18 years of age, we will take steps to delete that data as soon as possible. If you believe that a child under 18 years of age may have provided Personal Data to us, please contact us using the information provided below. Additionally, if you are located outside the United States, you must be over the age required by the laws of your country to create an account or otherwise use the Services, or we need to have obtained verifiable consent from your parent or legal guardian.

International Data Transfers

If you are located outside of the United States of America, please note that your data may be transferred to and processed in the United States of America, where we operate our servers. By using our Service, you consent to the transfer of your data to countries outside of your jurisdiction, which may have different data protection laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please do not hesitate to contact us at team@puckprep.io.